Complaint about your stay at Van der Valk

Van der Valk Diensten Centrum B.V. facilitates this website, but is not involved in the handling of complaints about hotel stays or hotel services. 

Van der Valk Hotels & Restaurants do their best to make your stay at Van der Valk Hotels & Restaurants as pleasant as possible! Unfortunately, it may occur that your stay has not been entirely to your satisfaction. 

Should you have a complaint during your stay at one of the Van der Valk Hotels & Restaurants, please address the reception desk of the Hotel & Restaurant concerned. In this way you give the hotel the opportunity to resolve the complaint immediately. 

If you have a complaint after your stay at one of the Van der Valk Hotels & Restaurants, we recommend that you contact the Hotel & Restaurant concerned directly in order to report it. All hotels are independent parties and are themselves responsible for handling their own complaints. You can find the contact details of the Hotel & Restaurant concerned on the contact page of the hotel site. Van der Valk Hotels & Restaurants endeavour to resolve your complaint as satisfactorily as possible. 

An overview of all Van der Valk Hotels & Restaurants can be found at: https://www.valk.com/en/hotels

Complaint or question about the Valk Loyal programme

For complaints or questions about the Valk Loyal program, you can send an email to: loyal@valkservices.nl
More information about the Valk Loyal program can be found at: https://www.vandervalkhotelgroup.nl/en/valk-loyal

Complaint or question about your Valk Giftcard

Complaints about the Valk Giftcard can be sent to: giftcard@valkservices.nl.
More information about the Valk Giftcard can be found at: https://www.vandervalkhotelgroup.nl/en/valk-giftcard

Feedback on the hotel website

Should you encounter problems on the website, you can report this via help@vandervalkhotelgroup.com.
Please describe here in as much detail as possible what you are experiencing, if possible on the basis of screenshots and/or the URL of the website where you are experiencing problems.